Shipping and Returns Policy for Ember & Scent

Thank you for shopping with Ember & Scent. We aim to provide a smooth shopping experience, including reliable shipping and straightforward returns. Below is our Shipping and Returns Policy, outlining our procedures and your rights.

1. Shipping Information
1.1. Delivery Areas

We deliver to addresses within the United Kingdom. For international shipping inquiries, please contact us directly.

1.2. Shipping Costs

Standard Shipping: £3.99 via Evri. Free for orders of £50 or more.
Next Day Delivery: £5.99 via DPD.
Shipping costs are calculated at checkout based on your delivery option and order total.

1.3. Delivery Times

Standard Delivery: Typically 3-5 business days.
Next Day Delivery: Next business day, provided the order is placed before the cut-off time (usually 1 PM).
Please note that delivery times are estimates and may vary due to factors beyond our control, such as postal delays or adverse weather conditions.

1.4. Order Processing

Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been dispatched.

2. Returns and Exchanges
2.1. Returns

You have the right to return items within 14 days of receipt. Items must be:

In their original, unused condition.
In the original packaging, with all tags and labels attached.

To return an item, please contact us at info@emberandscent.co.uk to obtain a return authorisation. You will be responsible for the return shipping costs. We strongly recommend using a recorded delivery option to ensure the return reaches us safely.

2.2. Refunds

Refunds are processed within 5-7 business days after we receive and inspect the returned items. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.

2.3. Exchanges

To exchange an item, please contact us at info@emberandscent.co.uk. The item must meet the return criteria outlined in section 2.1. You may be responsible for the shipping costs associated with the exchange.

2.4. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us immediately at info@emberandscent.co.uk with your order number and details of the issue. We will arrange a replacement or refund and cover the return shipping costs.

3. Non-Returnable Items
We will not accept returns of used products.

4. Contact Us
If you have any questions or need assistance with shipping or returns, please reach out to us at:

Email: info@emberandscent.co.uk


We appreciate your understanding and are here to assist with any issues to ensure your satisfaction with your purchase.