Privacy Policy for Ember & Scent

Welcome to Ember & Scent. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website and services.


1. Information We Collect

We collect personal information that you provide to us, including:

Names
Email addresses
Payment details
Addresses
Contact numbers
Company names

We also collect certain information automatically when you visit our website, such as your Internet Protocol (IP) address and browser/device characteristics. Additionally, we use cookies and similar technologies to gather data.


2. How We Collect Your Information

We collect your information through:

Forms on our website
Orders placed
Social media interactions
Reviews and feedback
Email subscriptions


3. How We Use Your Information

We use your personal data for the following purposes:

Processing orders and transactions
Improving our services
Marketing and promotional activities
Communicating with you
Ensuring security and preventing fraud
Complying with legal obligations


4. Sharing Your Information

We may share your personal data with payment processors as necessary to complete transactions.


5. Data Security
We implement appropriate security measures to protect your personal data, including:

Encryption
Secure servers


6. Data Retention
We will retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax or accounting purposes).


7. Cookies and Tracking Technologies

We use the following types of cookies:

Essential Cookies: Necessary for the website to function properly.
Marketing Cookies: Used to deliver relevant advertising.
Functional Cookies: Enhance your experience by remembering preferences.
Analytics Cookies: Help us understand how you use our site.


8. Your Data Rights

You have the following rights regarding your personal data:

Access: Request a copy of your personal information.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data.


9. Contact Us
If you have any questions or concerns about your data, please contact us at: info@emberandscent.co.uk


10. Data Breach Procedures

In the event of a data breach, we will:

Investigate the breach
Take steps to contain and mitigate the impact
Assess the risk to affected individuals
Take protective measures if necessary
Report the breach to the ICO within 72 hours if it meets the reporting threshold


Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Thank you for trusting Ember & Scent with your personal information.