Privacy Policy for Ember & Scent®

Welcome to Ember & Scent®. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website and services.

1. Information We Collect
We collect personal information that you provide to us, including:

Names

Email addresses

Payment details

Addresses

Contact numbers

Company names

We also collect certain information automatically when you visit our website, such as your IP address and browser/device characteristics. Additionally, we use cookies and similar technologies to gather data.

2. How We Collect Your Information
We collect your information through:

Forms on our website

Orders placed

Social media interactions

Reviews and feedback

Email subscriptions

3. How We Use Your Information
We use your personal data for the following purposes:

Processing orders and transactions

Improving our services

Marketing and promotional activities

Communicating with you

Ensuring security and preventing fraud

Complying with legal obligations

4. Sharing Your Information
We may share your personal data with trusted third parties, such as payment processors and service providers, only as necessary to complete transactions and support our operations. We do not sell your data.

5. Data Security
We implement appropriate security measures to protect your personal data, including:

Encryption

Secure servers

Access control and internal data handling policies

6. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting obligations).

7. Cookies and Tracking Technologies
We use the following types of cookies:

Essential Cookies – Necessary for the website to function properly

Marketing Cookies – Used to deliver relevant advertising

Functional Cookies – Enhance your experience by remembering preferences

Analytics Cookies – Help us understand how you use our site

You can manage cookie preferences through your browser settings or our cookie banner.

8. Your Data Rights
You have the following rights regarding your personal data:

Access – Request a copy of your personal information

Correction – Request correction of inaccurate or incomplete data

Deletion – Request deletion of your personal data (where applicable)

Objection – Object to certain types of processing

Portability – Request a copy of your data in a machine-readable format

To exercise any of these rights, please contact us using the details below.

9. Contact Us
If you have any questions or concerns about your data or this policy, please contact us at: info@emberandscent.co.uk

10. Data Breach Procedures
In the event of a data breach, we will:

Investigate the breach

Contain and mitigate the impact

Assess the risk to affected individuals

Notify the Information Commissioner’s Office (ICO) within 72 hours where legally required

Inform affected individuals if necessary

Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Thank you for trusting Ember & Scent® with your personal information.