SHIPPING & RETURNS POLICY
Last updated January 16, 2024
SHIPPING POLICY
This Shipping Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://www.emberandscent.co.uk/terms-and-conditions.
Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us including subscriptions.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer shipping at the following rates:
Standard Shipping
3-5 Business Days
£3.99
Free Shipping on Orders Over £50
Free Standard 3-5 Business Days shipping on Orders over £50.
We strive to dispatch all orders in 1-3 business days. All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms & Conditions (https://www.emberandscent.co.uk/terms-and-conditions).
HOW IS MY SUBSCRIPTION FULFILLED?
If you are buying a subscription then we will dispatch your subscription on or around: Each month on the day selected in your account settings.
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping at this time.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Email: info@emberandscent.co.uk or on our live chat service found on our website.
RETURN POLICY
Last updated January 16, 2024
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@emberandscent.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Ember & Scent LTD
Attn: Returns
RMA #
63 Commissioner Street
5 Wade Court
Crieff, Perthshire PH7 4DA
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● We recommend sending your return with recorded delivery.
● Please package your returned items safely to avoid damage during the shipping process.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
info@emberandscent.co.uk